Order Processing
All Tank Air orders are processed and shipped from our studio in Los Angeles within 2 - 3 business days of order date. Orders are processed and shipped out Monday - Friday (excluding major holidays). Please note that shipping times may increase during high demand periods.

Delivery times are provided as a guideline only and do not factor in any delays caused by uncontrollable circumstances i.e. severe weather, circumstances related to the courier itself, etc. Shipment delays due to uncontrollable circumstances do not qualify for refunds.
 
If you have any further questions about shipping internationally, please email info@tankairstudio.com.
 
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USA Shipping
We charge a flat rate of $12 USD for all shipments within the US. All domestic orders under $500 USD are shipped via USPS Mail. Orders over $500 USD are shipped using UPS 3-Day Select and will require signature confirmation. 

International Shipping
Rates for international shipping vary by country and are calculated at checkout. All international orders are shipped via DHL Express and typically take 3 - 7 business days to arrive. Please note that all orders are shipped as Delivery Duty Unpaid (DDU). The recipient of the shipment is responsible for all additional tax and duties upon delivery.
 
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Duties & Taxes
International orders may be subject to local taxes, customs, duties, and fees collected by the destination country. The recipient of the shipment is responsible for all additional tax and duties upon delivery. Regulations for import duties and taxes vary by country - we are unable to control these costs or predict their amount. If you refuse a shipment from Tank Air, you are responsible for the original shipping charges, any import fees that are incurred on the package, and additional cost of returning the package back to Tank Air.
 
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Lost/Stolen Packages
Tank Air is not responsible for lost and/or stolen packages. If your package has been lost and/or stolen please contact your local USPS immediately and provide them with your tracking number. For international customers please immediately contact DHL.
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Tank Air reserves the right to cancel orders in which case a full refund will be issued.